If you run a business, then there is a chance that you say “thank you” a couple of times a day. If you work in customer service, then you may even say thank you during every interaction that you have. That being said, sometimes it isn’t enough. You need to find other ways to show your appreciation because if you don’t, then you may end up losing customers as a result. If you want to find out more, simply look below for easy ways to show your customers that you care.
Easy Ways to Show Your Customers That You Care
1.Send a Note
There was a time, before social media and texting, where people would rely on handwritten notes. They would do this during serious occasions as a way to show respect. You may have even sent out hand-written notes in the past, such as a thank-you for a wedding gift that you received from a friend or even a condolence note if someone has lost a family member. Either way, things have changed and now text or email is the way that most people communicate. If you want to send an email, then try and make sure that you are thankful and candid about what your clients mean to you.
Tell your customers how much their loyalty makes a difference to you and tell them that you are truly thrilled to work with them. Mention them by their name, and also make sure that you sign off with your own name instead of the company name. This will help you to personalize the experience that they have when conducting business through your company, even more. If you want to give them something during the festive period, then why not invest in some foil stamped greeting cards?
2.Give Back to a Charity
If you want to give back to your clients, then why not donate to a cause that is close to them? It may be that you donate to a charity that is in their honor, or one that aligns with their values and their vision. You can build this into the way that you do business as well. Donating a small portion of your profits will help you to solidify your business presence in the industry and it will also help you to be recognized as being a helpful and caring member of the community.
Doing some good in the world is truly a gift to your customers who are interested in buying your products or your services. They will also appreciate knowing how far you will go to make sure that it truly counts.
3.Enlighten your Clients
Another thing that you can do is help to enlighten others. When you are truly good at something, it can be very easy to forget about how much wisdom you can share. If you are a dog walker then send out some emails that will help them to leash train their dogs. If you have a wine bar that you run, then try and collaborate with a local chef and offer a cooking class. You may also want to offer wine tastings too. If you can do this, then you will soon find that you can give them the best experience.
4.Notice when People Try
Have you ever spoken to someone on the phone, and noticed how kind and courteous they are? It may be that you have a long line of customers to deal with, but this particular customer helped to bring some degree of positivity and grace. If that person resets your day through their kindness, then notice it and make sure that you thank them for being so respectful to you.
This will help you to keep hold of that nice and fuzzy feeling, not to mention that it will help you to make their day too. Doing things like this can help you to show your customers that you care, and it will also help you to make even more sales in the future, which will certainly work in your favor.
5.Provide an upgrade
As a thank you, offer customers a free upgrade if you provide a service. Make it a one-time offer if you’re a retailer. If you own a restaurant, you could include a free drink or starter. If you’re a hairdresser, offer a free sample of color-protecting shampoo to a client who has just had their hair cut and colored. Providing an upgrade is one of the easy ways to show your customers that you care
Everyone enjoys being asked for their thoughts. Customers will provide you with informed opinions as fans of your business, which could be useful in deciding on a new service to launch, a menu item to introduce, or a marketing strategy to try.
Send a survey to your most loyal customers to solicit their feedback. Make it clear that you’re asking them because they’re such loyal followers. You could even ask them a few questions in person or prepare a questionnaire for them to complete the next time they visit your store. Whatever method you use to solicit feedback, make sure you take their suggestions seriously. If they take the time to give you feedback, it is your responsibility to follow their advice. Requesting a feedback is one of the easy ways to show your customers that you care
Of course, there are many ways that you can show your customers that you truly care and if you can follow this guide then you will soon find that it is easier than ever for you to not only help your customers to feel appreciated, but also make sure that you are putting in the work to retain them in the future.
If you can follow this guide, then you will soon find that it is easier than ever for you to help your customers feel appreciated, and it doesn’t take long to implement the above ideas either.