There are numerous stakeholders in hospitals who have an impact on the processes and outcomes that occur in a hospital setting. Stakeholders can be internal or external, with each having a unique but equal influence. Clear communication is an important strategy for cultivating relationships with different types of stakeholders.
A variety of stakeholders must be considered in hospitals. Stakeholders are defined as “a person, group, or organization with an interest or concern in an organization.”
Hospitals face the challenging task of caring for patients at various stages of the disease and with a range of care options. Inpatients and outpatients, as well as those seeking preventative care, are served by hospitals. With this in mind, hospitals must understand that establishing who their stakeholders are may differ depending on the type of service provided and the specific issue being addressed.
What are Stakeholders in Hospitals?
A stakeholder is an individual or group that has an interest in any decision or activity of an organization. Patients, physicians, employers, insurance companies, pharmaceutical companies, and the government are all key players in the healthcare system. Health insurance plans are sold directly to patients by insurance companies or indirectly through employers or government agencies.
In order to identify stakeholders, you should know that stakeholders are categorized into two groups which are internal and external stakeholders. Internal stakeholders are individuals who are involved in the hospital’s operations. Internal stakeholders include hospital employees and medical staff. Internal stakeholders have intimate knowledge of the organization’s inner workings, putting them in a unique position to provide insight and expertise.
External stakeholders are those who aren’t associated with the hospital but are affected by or have an impact on it. Those who offer inputs (suppliers) and those who rely on hospital outputs (patients), competitors, and special interest groups, such as the American Cancer Society, are examples of external hospital stakeholders.
External stakeholders have an influence on the industry because they drive service line decisions, which have an impact on the bottom line. Internal and external stakeholders have an equal effect on a hospital’s direction. Internal and external stakeholders, on the other hand, can be affected by the hospital in a variety of ways.
Internal stakeholders may be negatively impacted if a hospital opens a new specialty that is not offered by other hospitals in the region, such as involuntary employee relocation or reassignment, overcrowded working areas, and fewer parking spots available due to the influx of patients. Patients (who are external stakeholders) will, on the other hand, benefit from the availability of a new service near to home.
What are internal and external stakeholders in healthcare?
Internal Stakeholders — people who work within an organization, in this case, hospital staff. External Stakeholders – Stakeholders who are affected by or have an impact on the hospital but are not employed by it.
The category of Stakeholders in Hospitals
- Interface Stakeholders in Hospitals – those who function internally and externally to the Hospital. For example, Trustees and Senior Staff who represent the Hospital’s interests.
- Internal Stakeholders in Hospitals – those who operate within an organization, in this case generally Hospital staff.
- External Stakeholders in Hospitals – stakeholders who are impacted or impact the Hospital, but are not employed by the Hospital. They fall into three categories: those that provide inputs like suppliers and those that rely on the hospital outputs, competitors, and special interest groups.
Key Hospital Internal Stakeholders Examples
- Accident and Emergency Staff
- Assistant Practitioners
- Cardio-Respiratory Team
- Catering Staff
- Charge Hands
- Charge Nurses
- Chief Executive
- Chief Financial Officer
- Chief Nursing Officer
- Clinical Coders
- Dining Assistants
- Discharge Co-ordinators
- Doctors (On Hospital staff)
- Domestic Staff
- Electro-Biomedical Engineers
- Estate Technicians
- Healthcare Assistants
- Hospital management
- Laundry Staff
- Maintenance Staff
- Maternity Support Worker
- Matron’s Assistants
- Maxillofacial Nurses
- Medical Technicians
- Newborn Hearing Screeners
- Non-physician professional staff
- Nonprofessional staff
- Nurse Specialists
- Occupational Therapists
- Oral Surgery Nurses
- Painters and Decorators
- Payroll Officers
- Quality Assurance Staff
- Receptionist Staff
- Senior Nurses
- Speech Therapist
- Staff Nurse
- Stores Team
- Therapies Assistant
- Ward Clerks
- Ward Managers
Key Hospital External Stakeholders Examples
- Accreditation (licensing agencies)
- Community Health Centers
- Elected public officials
- Federal government (United States)
- Health maintenance organizations
- Health workers
- Labor unions
- Local business/industry
- Local residents
- Other hospitals
- Walk-in clinics
Key Hospital Interface Stakeholders Examples
- Board of trustees
- Corporate office
- Health Visitors
- Medical school officials
- Medical staff
- Medical Students
- Outpatient Staff
- Social Workers
Why are stakeholders important in healthcare?
Patients, suppliers, and financial entities such as the government and health care insurance providers are examples of external stakeholders. External stakeholders play an important supportive role in the implementation of change by providing the necessary resources.
For example, the government provides healthcare infrastructure through giving funding for the construction of health facilities, enacting rules that ensure the entire population has access to affordable and high-quality care, and supporting healthcare professional training and recruitment.
Patients are the end-users of healthcare services, and their support is important to the effective implementation of the evidence-based project.
Other external stakeholders include opinion leaders both within and outside the medical profession, whose support is crucial in influencing community and societal perceptions of the change.
Finally, stakeholders in hospitals play a vital role in supporting the successful adoption of evidence in healthcare. Their assistance is required since they supply the resources, skills, and knowledge required for the project’s implementation. Furthermore, they have an influence on public perception of the expected increase. It is important to inform stakeholders about the project through interactive forums in order to secure their support.